Your baby’s safety is our highest priority, which is why we enforce strict standards for all returns.
- Return Eligibility: We accept returns or exchanges only for items that are unused, in original, sealed packaging, and with all labels intact, within 7 days of delivery.
- Damaged or Incorrect Items: If you receive a product that is damaged, expired, or incorrect, please notify us within 48 hours of delivery with photographic proof. We will arrange for a replacement or a full refund.
- Process: Please contact our support team with your order number. Once our team verifies the condition of the returned item, we will process your request.
- Refunds: Valid refunds are processed within 10-15 working days through your original payment method (Bank Transfer, EasyPaisa, or Store Credit).
- Non-Returnable Items: For hygiene and safety reasons, any product that has been opened, unsealed, or shows signs of use cannot be returned or exchanged.